Last updated 07/10/2020
The New Theatre is a facility provided by Cardiff County
Council and hereinafter referred to as the "New
Whilst every effort is made to ensure that all promotional
information supplied is accurate, you are
advised to take appropriate precautions to verify such
- New Theatre expressly disclaims all liability for any
direct, indirect or consequential loss or damage occasioned by the
user's reliance on any statements, information or advice contained
in The New Theatre print, on the website or any other promotional
material generated by the organisation or by its incoming companies
- By accepting your order, a legally binding contract
between New Theatre and you is created. This
contract shall be governed by and interpreted in accordance with
English law, and the English courts shall have
jurisdiction to resolve any disputes.
- By placing your order you warrant that all details you
provide to us for the purpose of booking,
ordering or purchasing goods or services are correct, that the
credit or debit card you are using is your own
and that there are sufficient funds to cover the cost of the ticket
or service. If there are any changes to the
details supplied by you it is your responsibility to
- All tickets and offers are subject to availability.
Additional discounts and offers may be published
at any time and cannot be applied retrospectively.
- It is a condition of sale in respect of all tickets that
a ticket is only valid for admission to the
performance it was booked for.
- Tickets must not be sold, purchased or exchanged at a
price or value that is more than the price paid
for it at the New Theatre Box Office. Any ticket which has been
sold in contravention of this condition is void
and will not admit the holder to the performance.
- New Theatre staff are authorised to refuse admission to
the theatre and reserve the right to do so if in
their absolute judgement your conduct is such that it is likely to
disrupt or disturb other persons attending the
theatre. New Theatre also reserves the right to terminate
your permission to be on the premises and remove
you from the premises.
- Every member of the audience must be in possession of a
valid ticket. Altered or defaced tickets will not be
- Confirmation of receipt of your order by e-mail, does not
guarantee the ticket sale (internet sales
Please check your tickets as soon as you receive them as
mistakes cannot always be rectified. New Theatre
reserves the right to alter or vary the performance / event due to
events or circumstances beyond New Theatre's
control without being obliged to refund monies or change tickets.
This does not affect your statutory rights.
New Theatre cannot guarantee that your personal
expectations from a performer or a performance
will be met. This is because personal expectations and tastes are
infinitely variable. Further, The New Theatre
cannot guarantee that the language, conduct or
appearance of any performer will not offend you.
You are advised to make enquiries at the Box Office
before purchasing a ticket if you have any concerns about the
nature of a performance. New Theatre refund policy will
New Theatre Refund policy
New Theatre values theatregoer' commitment in booking
early and recognises that emergencies sometimes
prevent attendance. The following two services are
available In the following circumstances tickets
may be exchanged for another day at the same
price (or higher on payment of the difference) for the same
production: Tickets must be received at New
Theatre Box Office not later than 48 hours before the
first performance. There is a charge for this
Alternatively, tickets will be accepted to offer for
re-sale on the strict understanding that New
Theatre's unsold tickets will be sold first. This re-sale service
is offered subject to your acceptance that New
Theatre does not guarantee that any ticket offered
for re-sale will find a new purchaser. This service is only
available if the original tickets are first
returned to the Box Office not later than 48 hours before
the performance and to you agree pay an
additional 20% charge for the service on the
value of any ticket sold.
Except to the extent of the above two services or in the
event of cancellation of a performance no
refunds or part thereof is available after a ticket is
In the event that you lose your ticket and it needs to be
replaced, we reserve the right to charge a fee
of £2.50 per ticket. Replacement tickets can only be collected in
person from the Box Office at any time prior to
the advertised performance start time.
New Theatre does not accept responsibility for tickets
purchased via third party and any requests for
refunds or exchanges must be made via the third-party.
Information for ticketholders
- Possession of a valid ticket authorises admission of the
holder to the auditorium immediately before the
performance begins but once the performance has begun the following
applies. To avoid disturbing the audience and
performers, latecomers will not be allowed
access to the auditorium until the interval. It may be
possible to follow the performance on closed
circuit television in the bars.
- The making of recordings and photography, with or without
flash, is strictly forbidden.
- Your mobile phone's ring facility must be switched off when
inside or near the auditorium. Similarly, you must not speak into a
mobile phone whilst in or near the auditorium. In an emergency you
may speak into a mobile phone adjacent to the Box Office but
otherwise you must do so outside the theatre.
- Boxes are licensed for a maximum of 6 people, but we strongly
recommend a limit of4 for reasonable comfort. You are warned that
the sideways view of the stage is sometimes restricted. Please
enquire before purchasing tickets for Boxes as once purchased the
refund policy applies.
- Smoking is not permitted in the New Theatre.
- Any complaints regarding the show or view from the seats should
be made to the Duty Manager promptly, prior to or during the
- The New Theatre reserves the right for themselves or third
parties to carry out general filming and sound recording in or
around the building. Purchase of a ticket signifies the holder's
consent to be photographed or sound recorded and to the commercial
exploitation of such film or recording without any right to
payment. Any ticket holder who objects to being photographed or
recorded must advise the Duty Manager before the performance
Children and children's reductions
These are offered to young people if they are still at
school. You should make no assumption that the availability of a
child reduction means that you would find the show suitable for all
within this category.
As parents/guardians' views as to what is suitable for a
given age range varies considerably, you must satisfy yourself as
to a show's suitability by enquiring first at the Box
Office. Not all productions may be appropriate
for very young children or babies. Please see the age
guidance regarding individual productions. If you are
bringing a very young child or baby and require
specific seating, please contact our Box Office for further support
and guidance. Certain performances are not
suitable for very young children (under 2 years). For
the comfort of yourselves and other patrons we
would advise that children under 2 do not attend
performances advertised for specified age groups.
Leaders of youth groups (including school parties) are
responsible for the conduct of their party. New
Theatre accepts no responsibility for the supervision of young
people in your care. You must ensure that
adequate numbers of supervisory staff accompany the group.
The group or some of them will be asked to leave
the theatre if the performers or other audience
members are disturbed.
For security reasons, New Theatre reserves the right to
undertake security bag checks and can instruct
you to leave certain items in the cloakroom.
Ticketholders with large bags may be required to leave
them at the Cloakroom for the duration of the
show and we reserve the right to undertake security bag checks. The
standard Cloakroom charge will apply to all left
Our web sites and our Official Advertisements are
controlled, produced and operated by New Theatre
from our offices in the United Kingdom. New Theatre makes no
representations that the material and
information displayed on or accessible via our web site are
appropriate or available for use in other
Countries outside the UK.
TicketPlan Refund Protection
TicketPlan Refund Protection is available for your booking
and is provided by a third-party. We
strongly recommend that you include this option. Your tickets
are non-refundable and this will protect you
against cancellation resulting from most accidents and
unexpected illnesses. Full details are
included in the TicketPlan Terms and Conditions, which we
advise you to read and retain.
All claims and enquiries regarding TicketPlan Refund
Protection should be made to TicketPlan whose
details are provided at the time of booking.
When you book tickets at the New Theatre/St David's Hall,
you provide us with some basic personal
information for us to process your booking.
CONTRACT: The personal information you provide to us to
process your booking is held by us in order to
process and record your payment. We will only share this
information with your bank in order to process
payment, or with anyone else if required to do so by
CONSENT: At the time of your booking we will also ask you
if you wish to receive information about
forthcoming productions and events at the New Theatre/St David's
If you provide your consent, then we will occasionally
contact you with this information. We will
not share your details with anyone beyond the New Theatre/St
David's Hall for marketing purposes, nor will we
pass your information onto third parties except to
facilitate our regular mailing to
We will offer you the opportunity to opt out of future
mailings at every contact, either byemail or by
contacting our Box Office on 029 20 87 88 89. If you opt out at any
time, youare also removing your consent for us to
contact you regarding your booking.Cardiff Council is
registered with the Information Commissions Office: No: