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How to book

How to Book

Box Office: 07925 659065 / 07918 956728

You book your tickets online, over the phone, by email or in person. You can also book tickets as a group.

Full Terms & Conditions


Reserved seats

Some seats are reserved for:

  • Visually impaired

  • D/deaf audience members

  • People with limited mobility

  • People using wheelchairs. 

You cannot book these seats online. Please call or email our friendly team who will do their best to help you.  You can use the Next Generation Lite app when phoning the Box Office. By connecting your phone to a Relay Assistant, the app allows you to read what the other person is saying and either talk or type your response.  

You can also enquire by email:  ntmailings@cardiff.gov.uk

Find more information about booking tickets as a disabled audience member on our Bookings and discounts page

Book online

You can book online 24 hours a day, 7 days a week via our secure online Box Office (this link will open in a new window).

Book by phone

Call our friendly Box Office team on 07925 659065 OR 07918 956728 (Monday - Friday 09:30 - 16:00). Please note, we are unable to respond to text messages or voicemail on this number.

Book by email

Drop us a line at ntmailings@cardiff.gov.uk

Book in person

You can pop in and book tickets at either the New Theatre orSt. David's Hall. 

* This service is currently unavailable at both venues.* 

Group bookings

We offer a dedicated service for bookers of 8 seats or more (20 or more for pantomime).

Benefits include:

  • Seats reserved to suit your group's requirements

  • Group discounts on many performances

  • Flexible payment dates that allow you to give final confirmation of numbers close to the performance date

  • Advice on travel arrangements and accommodation if you're visiting from out of town

  • The ability to preorder your interval drinks

Call our Group Sales Organiser, Chris Blackler direct on 029 20 878 878 or email your contact details - including daytime telephone number - to cblackler@cardiff.gov.uk and she will call you back.

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Seating Plan



View our seating plan by clicking on the image above.  
This seating plan is provided to give an impression of the auditorium layout. The actual position of some seats may vary slightly from this plan.  


  • You can pay by cash or cheque, payable to Cardiff Council. Please allow time for your cheque to clear before receiving tickets.

  • We welcome payment by Mastercard, Visa and Maestro

  • Theatre Tokens are welcome here and in 150 venues throughout the UK. Buy yours at the Box Office.

  • Where applicable ticket prices include VAT at 20%. Prices may change in line with alterations to the standard rate.


  • Details of reductions for specific shows  are given on the price panels for each show on our  What's On page.

  • Please request reductions at time of purchase as they cannot be retrospectively applied.

  • The New Theatre reserves the right to alter or withdraw any reductions or special offers without notice.

Children's Reductions

  • Children's reductions are offered for young people of any age if they are still at schoolThis does not mean that all shows are suitable for every age group. The Box Office will be happy to advise you before you book.

Refunds and Exchanges

  • The New Theatre values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance.

  • Tickets may be exchanged for another day at the same price (or higher on payment of the difference). Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £1 per ticket (up to a maximum of £5) for this service.

  • Alternatively tickets will be accepted for re-sale on the strict understanding that all the theatre's own tickets will be sold first and that re-sale can never be guaranteed.

  • We cannot re-sell tickets unless the originals are first returned to the Box Office. 20% of the value of any re-sale will be retained for this service.

  • Apart from these two services or cancellation of performance, money will not be refunded once tickets have been purchased.

Standby tickets

For most shows on Monday and Tuesday Evenings and midweek Matinees, disabled people and people over 60 have the opportunity to buy unsold seats from 10am on the day of performance.

Students,  unemployed people and claimants can buy unsold seats from 6pm (12.30pm for matinees).

You can purchase one seat per application (plus one companion for disabled people) at equivalent price to Upper Circle seating. This is bookable in person from New Theatre Box Office only.

  • Children may also receive the Standby discount if accompanied by a qualifying adult.

  • Proof of status may be requested.

  • The New Theatre reserves the right to withdraw the Standby Scheme without notice.


  • Boxes are licensed for a maximum of 6 people but we strongly recommend a limit of 4 for reasonable comfort.

  • Due to possible sight restrictions, Boxes can only be booked via the Box Office on 029 2087 8889

Please note that the sideways view of the stage is sometimes restricted.




The New Theatre is owned, managed and funded by City of Cardiff Council.

Your visit

Parking and public transport 

Cardiff is a vibrant capital city, hosting major sporting, music and cultural events throughout the year.

Some events may affect your journey time into the city centre. Please check the Cardiff Council and  Visit Cardiff websites for full details of all upcoming events so you can best plan your visit. 

Parking and public transport 

Find full details about the nearby on-street parking around City Hall on Cardiff Council's website.

Alternatively visit the Capitol Shopping Centre car park website for details of their car parking facilities charges

If you are a Blue Badge holder, you'll find full details where you can parkon Cardiff Council's website.

Getting here

Park & Ride: details on routes, times and prices for the city's Park & Ride can be found on Cardiff Council's website.

Taxis: a taxi rank is situated opposite the Parc Hotel over the crossing outside our main entrance.

Trains: the nearest railway station is Queen Street (a short five-minute walk away). Visit the National Rail enquiries website to view the train timetable

Coaches: A drop-off point for theatre-goers arriving by coach is available on Greyfriars Road. Full details of Coach Parking can be found on Cardiff Council's website.

Buses: Greyfriars Road is a stop for many bus routes operated by Cardiff Bus. The city centre is also served by Stagecoach , Newport Bus and N.A.T .


The New Theatre Cardiff is not responsible for the content of any third-party website.



Services for Disabled People

We welcome all patrons and offer an extensive range of services to ensure you have an enjoyable and comfortable visit. Do mention your requirements when you book tickets, and don't hesitate to ask the Duty Manager if there is anything you need on your arrival.



Please note that it is not possible to book any accessible tickets online. These can only be booked over the phone to ensure that they are kept for those that need them.

You can also find ticket information on our Booking and discounts page.



There are parking spaces for Blue Badge holders outside our Stage Door on Greyfriars Road where there is level access to the theatre.

Please note that these cannot be reserved in advance and are available on a first come first serve basis.

Find more information on our Getting here and getting around page.

Download a PDF version of our Access Guide. Our visual story is a resource designed for people with Autistic Spectrum Condition to help prepare visitors for the experience of visiting the theatre to see a performance.

Assisted Performances

British Sign Language


Audio Described


Captioned performances


For the specific performances which are interpreted or described, there is a flat-rate price for seats anywhere in the theatre for disabled theatregoers who require this service and one companion each. This is always the same as that advertised for the Upper Circle.

Normal reductions are offered for other performances as detailed in the price panel for each show.

Download Season Brochure

Download a copy of our Large Print Season Brochure (pdf format).

Please note that you will need Adobe's Acrobat Reader plug-in to view this download. You can obtain a free copy of this plug-in  (opens in a new browser window).

For Wheelchair Users

  • For technical reasons we can only sell wheelchair positions to personal callers or via 029 2087 8889.  We regret that we cannot take bookings for wheelchair positions via online sales.
  • If you are a wheelchair user who would like to transfer to a regular Stalls seat, please contact our Front of House Department in advance by calling (029) 2087 8790 or emailing ntmailings@cardiff.gov.uk. We regret that due to demand and safety reasons this may not always be possible.
  • Here is a map of free parking spaces for Blue Badge holders (PDF)
  • Find more information on our Getting here and getting around page and on our Building information page.

Dedicated Lift

We have a passenger lift in operation for our wheelchair users and anyone else who has difficulty with stairs. For full details, please visit our Getting here and getting around page.


Supported performances

We offer BSL, audio described, captioned and relaxed performances for a varity of shows. Hynt members can also bring a companion free of charge.  Find more information in our Supported performances section.


Booking and discounts

We offer a reduction on most tickets at most performances for disabled visitors. These discounts are listed on our show pages. Find more information on our Booking and discounts page.



We have recently installed MobileConnect; a WiFi based system that enables low-latency transmission of multi-channel audio to be streamed in real time to a smartphone or tablet.