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How to book

How to Book

Box Office: 029 2087 8889
Box Office is open from 9.30am-8pm, or half an hour after curtain up (9.30am-5pm when no evening performance), Monday to Saturday for ticket sales in-person (at both the New Theatre and St David's Hall).

Full Terms & ConditionsGroup Sales


Book in person

Book in person at either the New Theatre or St. David's Hall.


Phone us

Box Office Sales 029 2087 8889

Group Sales 029 2087 8878

Recorded Information 029 2087 8890

Box Office Sales by Fax 029 2087 8879


Book online

You can book online right now - 24 hours a day, 7 days a week via our secure online Box Office.

Book Tickets Now


  • Some seats or advertised discounts may not be available via online sale for technical reasons.
  • Pushing the BOOK TICKETS NOW button opens our online Box Office in a new window. If this fails to work please check your pop-up blocker settings or paste the following URL into your browser:


Seating Plan



View our seating plan by clicking on the image above.  
This seating plan is provided to give an impression of the auditorium layout. The actual position of some seats may vary slightly from this plan.  


  • Postage to a UK address is charged extra. You will be advised of the charge at point of sale.
  • Payment may be by cash or cheque, payable to Cardiff Council. Please allow time for cheque to clear prior to receiving tickets.
  • We welcome payment by Mastercard, Visa and Maestro
  • Theatre Tokens are welcome here and in 150 venues throughout the UK. Buy yours at the Box Office.
  • Many theatregoers find our Delayed Payment Scheme very useful, allowing purchase of all the tickets you want whilst there is still a good choice of seats at all prices. Payment is in three equal instalments, made by Standing Order. Your total order should be at least £75.00.
  • You can download a Standing Order form by clicking HERE.
  • Where applicable ticket prices include VAT at 20%. Prices may change in line with alterations to the standard rate.


  • Reductions are frequently available. Details are given on the price panels for each show.
  • Please request reductions at time of purchase as they cannot be retrospectively applied.
  • The New Theatre reserves the right to alter or withdraw any reductions or special offers without notice.

Children's Reductions

  • Since children's reductions are offered for young people of any age if they are still at school, the availability of a reduction should not be assumed to indicate that the show is suitable for every age group. The Box Office will be happy to advise you before you book.

Refunds & Exchanges

  • The New Theatre values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance.
  • Tickets may be exchanged for another day at the same price (or higher on payment of the difference). Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £1 per ticket (up to a maximum of £5) for this service.
  • Alternatively tickets will be accepted for re-sale on the strict understanding that all the theatre's own tickets will be sold first and that re-sale can never be guaranteed.
  • We cannot re-sell tickets unless the originals are first returned to the Box Office. 20% of the value of any re-sale will be retained for this service.
  • Apart from these two services or cancellation of performance, money will not be refunded once tickets have been purchased.

Standby tickets

  • For most shows on Monday & Tuesday Evenings & midweek Matinees, unsold seats may be bought from 10am on the day of performance by people over 60, and by disabled people; from 6pm (12.30pm for matinees) by students, unemployed people and claimants.
  • One seat per application (plus one companion for disabled people) at equivalent price to Upper Circle seating. Bookable from New Theatre Box Office only.
  • Children may also receive the Standby discount if accompanied by a qualifying adult.
  • Proof of status may be requested.
  • The New Theatre reserves the right to withdraw the Standby Scheme without notice.


  • Boxes are licensed for a maximum of 6 people but we strongly recommend a limit of 4 for reasonable comfort.

You are advised that the sideways view of the stage is sometimes restricted.



The New Theatre is owned, managed and funded by City of Cardiff Council.

How to find us

How to find us

New Theatre, Park Place, Cardiff, CF10 3LN

The New Theatre is located on Park Place in Cardiff's city centre, close to the beautiful Civic Centre buildings.

Click here to download a map (pdf format; opens in new browser window).

Please note that you will need Adobe's free Acrobat Reader (opens in a new window) to view this download.

Car Parking

There is nearby on-street parking around City Hall - full details are available here on Cardiff Council's website.

Alternatively the Capitol Shopping Centre car park charges £1 for parking between 6.00pm & 11.59pm.

If you are a Blue Badge holder, you'll find full details where you can park here on Cardiff Council's website.

Cardiff is a vibrant capital city, hosting major sporting, music and cultural events throughout the year.

Some events may effect your journey time into the city centre so please do check Visit Cardiff's website for full details of all upcoming events so you can best plan your visit.

Park & Ride

Details on routes times and prices can be found on Cardiff Council's website by clicking here.


A taxi rank is situated opposite the Parc Hotel over the crossing outside our main entrance.


The nearest railway station is Queen Street (a short five-minute walk away). Click here for timetable information from National Rail.


A drop-off point for theatre-goers arriving by coach is available on Greyfriars Road. Full details of Coach Parking can be found here on Cardiff Council's website.


Greyfriars Road is a stop for numerous bus routes operated by Cardiff Bus, plus the city centre is also served by Stagecoach, Newport Bus and N.A.T


The New Theatre Cardiff is not responsible for the content of any third-party website.


Contact us

Contact us

Box Office

+44 (0) 29 2087 8889


+44 (0) 29 2087 8787

Stage Door

+44 (0) 29 2087 8900


New Theatre, Park Place, Cardiff,
CF10 3LN, United Kingdom.


If you have any comments about this website, programming, or anything else to do with our service, please click here.

Please do not use this email address if your query is urgent, call 029 2087 8889 instead 


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