How to Book

Box Office: 07925 659065

You book your tickets online, over the phone, by email or in person. You can also book tickets as a group.

Full Terms & Conditions


Reserved seats

Some seats are reserved for:

  • Visually impaired

  • D/deaf audience members

  • People with limited mobility

  • People using wheelchairs. 

You cannot book these seats online. Please call or email our friendly team who will do their best to help you.  You can use the Next Generation Lite app when phoning the Box Office. By connecting your phone to a Relay Assistant, the app allows you to read what the other person is saying and either talk or type your response.  

You can also enquire by email:

Find more information about booking tickets as a disabled audience member on our Bookings and discounts page

Book online

You can book online 24 hours a day, 7 days a week via our secure online Box Office (this link will open in a new window).

Book by phone

Call our friendly Box Office team on 07925 659065 (Monday - Friday 09:00 - 16:00). Please note, we are unable to respond to text messages or voicemail on this number.

Book by email

Drop us a line at

Book in person

You can pop in and book tickets at either the New Theatre orSt. David's Hall. 

* This service is currently unavailable at both venues.* 

Group bookings

We offer a dedicated service for bookers of 8 seats or more (20 or more for pantomime).

Benefits include:

  • Seats reserved to suit your group's requirements

  • Group discounts on many performances

  • Flexible payment dates that allow you to give final confirmation of numbers close to the performance date

  • Advice on travel arrangements and accommodation if you're visiting from out of town

  • The ability to preorder your interval drinks

Call our Group Sales Organiser, Chris Blackler direct on 029 20 878 878 or email your contact details - including daytime telephone number - to and she will call you back.

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Seating Plan



View our seating plan by clicking on the image above.  
This seating plan is provided to give an impression of the auditorium layout. The actual position of some seats may vary slightly from this plan.  


  • You can pay by cash or cheque, payable to Cardiff Council. Please allow time for your cheque to clear before receiving tickets.

  • We welcome payment by Mastercard, Visa and Maestro

  • Theatre Tokens are welcome here and in 150 venues throughout the UK. Buy yours at the Box Office.

  • Where applicable ticket prices include VAT at 20%. Prices may change in line with alterations to the standard rate.


  • Details of reductions for specific shows  are given on the price panels for each show on our  What's On page.

  • Please request reductions at time of purchase as they cannot be retrospectively applied.

  • The New Theatre reserves the right to alter or withdraw any reductions or special offers without notice.

Children's Reductions

  • Children's reductions are offered for young people of any age if they are still at schoolThis does not mean that all shows are suitable for every age group. The Box Office will be happy to advise you before you book.

Refunds and Exchanges

  • The New Theatre values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance.

  • Tickets may be exchanged for another day at the same price (or higher on payment of the difference). Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £1 per ticket (up to a maximum of £5) for this service.

  • Alternatively tickets will be accepted for re-sale on the strict understanding that all the theatre's own tickets will be sold first and that re-sale can never be guaranteed.

  • We cannot re-sell tickets unless the originals are first returned to the Box Office. 20% of the value of any re-sale will be retained for this service.

  • Apart from these two services or cancellation of performance, money will not be refunded once tickets have been purchased.

Standby tickets

For most shows on Monday and Tuesday Evenings and midweek Matinees, disabled people and people over 60 have the opportunity to buy unsold seats from 10am on the day of performance.

Students,  unemployed people and claimants can buy unsold seats from 6pm (12.30pm for matinees).

You can purchase one seat per application (plus one companion for disabled people) at equivalent price to Upper Circle seating. This is bookable in person from New Theatre Box Office only.

  • Children may also receive the Standby discount if accompanied by a qualifying adult.

  • Proof of status may be requested.

  • The New Theatre reserves the right to withdraw the Standby Scheme without notice.


  • Boxes are licensed for a maximum of 6 people but we strongly recommend a limit of 4 for reasonable comfort.

  • Due to possible sight restrictions, Boxes can only be booked via the Box Office on 029 2087 8889

Please note that the sideways view of the stage is sometimes restricted.




The New Theatre is owned, managed and funded by City of Cardiff Council.