Getting to the theatre
There are three sets of main entrance doors with level
access on the corner of Park Place and Greyfriars Road.
The doors on the far right, as you approach
the theatre, are automatic, and will swing
inwardly when approached.
Wheelchair users are also welcome to use the
level access Stage Door entrance with its drop off point
on Greyfriars Road.
For information, call the Travel Line on 0871 200 22
33.There are bus stops on Greyfriars Road.
For information,call National Rail Enquiries on 0845 7484 950 or textphone 0845 6050 600. Queen Street station is approximately 500 metres from the
There are several car parks near the theatre
with disabled persons' parking bays and lifts to all
the NCP on Greyfriars Road (opposite
the theatre) does not have a level access to the street
and therefore may not be suitable for all disabled
patrons. Please note that whilst there is a lift in the
car park, it may not be suitable for people using larger
wheelchairs or mobility scooters. Before using this car park,
please contact NCP on 0845 050 7080 or visit ncp.co.uk
for more information
For more information call Connect to Cardiff on
029 2087 2087 (Monday to Friday 8:30 to 18:00), or
visit cardiff.gov.uk. You can also access this service
via textmessage 079 6722 2087, or by minicom 02920 87
There is a taxi rank directly opposite the New
Finding your way around
The auditorium features three levels:
• Upper Circle
Our staff can offer guidance when booking and on arrival
to make your visit as straightforward as possible.
There are two staircases reaching all floors. All floors are
carpeted, apart from the entrance area, which is wooden.
We have a dedicated passenger lift for customers who need it. It
can accommodate manual or powered wheelchairs which are no larger
than 840mm wide by 1150mm in length.
However, in the event of an emergency evacuation spaces in the
lift are limited.
It is important to speak to a member of Box office when you book
your tickets if you wish to use the lift. It is also possible for
customers who can manage a limited number of stairs to use the
lift, if this is pre-arranged with New Theatre staff at the point
of booking tickets.
If you would like to try out our lift in advance of your visit,
please contact us to make an appointment.
Accessing the lift
Access the lift via DOOR B in
the Stalls bar and advise the staff member checking tickets that
you require the lift. Another staff member will then come with you
to the lift and take you to the level required.
Please note that the lift can only be operated by members
of New Theatre staff. If you are intending to use the lift, please
arrive early, as there may be a small queue.
Stalls - ground floor- DOORS A and B
On this level, you will find a bar, the box office, sales points
and a fully accessible toilet.
The Stalls area has level access with four steps to seats from
DOOR B (nearest the Box Office) or seven shallow steps to seats
nearest the stage from DOOR A, next to the sales point.
At the rear of the Stalls there are five spaces for wheelchair
users on row V - the row furthest from the stage and closest
to the entrance (accessed via DOOR B). These are suitable for users
of all types of wheelchairs. These wheelchair spaces are on row
Due to the overhang of the Circle, the upper part of the stage
will not be visible from row V.
DOOR A also has a wheelchair lift to the front Stalls seats for
wheelchair users who have booked one of the two designated spaces
at the front of the auditorium.
They are available for customers who are able to transfer,
without our assistance, into a stair-climbing wheelchair in the
event of an evacuation.
They are only suitable for users of manual wheelchairs. We can
supply these for patrons attending in electric wheelchairs who have
booked these positions. Please speak to Box Office about your
Customers who are not booked in to one of these wheelchair
spaces will need to navigate the stairs.
If you are a wheelchair user who would prefer to transfer into
one of our regular seats to watch the show, please call our Front
of House office on 029 2087 8790 before finalising your
From DOOR A, once inside the auditorium, there is level access
for all rows except row V.
Circle - first floor - DOORS C and D
The central spiral staircase directly in front of the Box Office
(ground floor) leads to DOORS C and D in 20 steps. The rear
staircase near the Front of House management office (ground floor)
has 13 steps.
Both staircases have handrails. On the first floor, there is a
bar, foyer, seating areas, and toilets. However, the only fully
accessible toilet is on the ground level.
There is also a passenger lift available to access this seating
area please read the passenger lift information above Seats
17 and higher are closest to the lift itself.
For some customers it might be easier to access the rear
Circle via DOOR E on the next level. If DOOR E is printed on your
ticket, please speak to a member of staff who can assist you.
You can reach all Circle seats by steps in the auditorium. The
rows nearest the stage have fewer steps from DOORS C and D.
Use the door near the Circle Bar (six steps down
to auditorium level), or the back staircase near the Front of
House management office on the ground floor (13 steps).
Use the door directly ahead of the spiral staircase on the
Circle level. All entrance doors into the auditorium have
Rows G to M are also accessible by the spiral staircase via DOOR
E on the Upper Circle level - an additional 20 steps from the
Circle level. This is not recommended for mobility-impaired
We have a single wheelchair position sited on row M, which you
can access via the passenger lift.
Upper Circle - second floor
The Upper Circle can be reached in 40 steps up the main spiral
staircase on the ground floor and via the passenger lift (please
read the information page). This area also has a bar, seating area,
toilets and a sales point.
The toilets on this level are not fully accessible. However,
there is an accessible toilet on the ground floor.
To reach DOOR F, next to the Upper Circle bar, there are three
Seat numbers 18 and higher are closest to the passenger lift.
Between the lift and all seats there are approximately 25
paces, including three steps up and two steps down.
Both staircases on either side of the Upper Circle seating area
have handrails. B-F are accessible only via further steps.
To reach Boxes B and C, take the staircase opposite the Front of
House Management office by the sales point, at the rear of the
foyer and the five steps down to the auditorium entrance.
To reach Boxes D and E use DOOR F head to the Upper Circle bar.
There are then 14 steps down.
To reach Boxes G and H ascend the spiral staircase and take the
entrance immediately in front of you on the Circle level (DOOR D).
Follow the long corridor until you reach the appropriate entrance
(11 steps on this route on the Circle level).
Boxes G and H can each accommodate a wheelchair user and are
accessible via our dedicated passenger lift. Please note that a
wheelchair in either Box can restrict space for other Box users.
Please advise Box Office when booking if you require a wheelchair
user to access one of these Boxes.
To reach Boxes I and J take the entrance nearest the spiral
staircase from the Upper Circle foyer (DOOR E).