Booking and collection
We offer a reduction on most tickets at most performances for
disabled visitors. These discounts are listed on our show pages.
Additionally, patrons attending in wheelchairs can purchase their
choice of tickets at the equivalent price to the advertised Upper
For technical reasons wheelchair positions can be purchased via
the telephone or in person only and are not available via online
You can book tickets in advance by phone and in person from 9:30
to 17:00 Monday to Saturday (and until 20:00 on most performance
nights). Staff are happy to help with individual needs.
The Box Office is on the ground floor directly opposite the main
swing doors on the right hand side of the building.
You can use the Next Generation Lite app when phoning the Box
Office. By connecting your phone to a Relay Assistant, the app
allows you to read what the other person is saying and either talk
or type your response.
You can collect tickets from here on the night and in advance.
All reservations should be paid within three days of booking by
cash or card (MasterCard, Visa and Maestro).
There are two counters, one is 110cm high and one is 75cm high.
There is an induction loop system at the lower Box Office counter,
which is suitable for customers with a 'T' setting on their hearing
We also offer sales via online bookings, though wheelchair
positions, seats on row V of the Stalls, Boxes and some discounts
(including hynt scheme discounts) are not available via this
For these seats and discounts, please call the Box Office.
Ticket sales for Relaxed Performances are also only available
via the Box Office
We offer discounts for disabled people, people over 60,
students and claimants at most New Theatre performances. Prices
vary according to shows.
Members of the hynt scheme can bring personal assistants /
carers to attend at no cost
Full details and application forms are available from our
Box Office or direct from the hynt
Due to the conditions of the hynt scheme, tickets cannot
be posted out in advance and need to be collected in person before