Services for Disabled People

The New Theatre welcomes all patrons and has an extensive range of services to ensure you have an enjoyable and comfortable visit. Do mention your requirements when you book tickets, and don't hesitate to ask the Duty Manager if there is anything you need on your arrival.

There are parking spaces for disabled patrons outside the Park Hotel and setting down space on Greyfriars Road, from where there is level access to the theatre.

Important information about ticket prices for disabled customers and their companions / Personal Assistants

Our captioned BSL video outlines the upcoming BSL interpreted performances at the New Theatre in 2019.

We are excited to announce that there will be a BSL interpreted performance of Avenue Q on Friday 21 June at 5pm. You can find out more from our BSL flyer.

Assisted Performances

British Sign Language


Audio Described


Captioned performances


For the specific performances which are interpreted or described, there is a flat-rate price for seats anywhere in the theatre for disabled theatregoers who require this service and one companion each. This is always the same as that advertised for the Upper Circle.

Normal reductions are offered for other performances as detailed in the price panel for each show.

Download Season Brochure

Click here to download a copy of our Large Print Season Brochure (pdf format).

Please note that you will need Adobe's Acrobat Reader plug-in to view this download. You can obtain a free copy of this plug-in  (opens in a new browser window).

For Wheelchair Users

  • There's level access for wheelchair users to the Box Office, Stalls Bar, a disabled person's toilet and places side by side with a seat for a companion in Row V of the Stalls. These seats are always available at a low price.
  • A couple of wheelchair positions in the front Stalls are also available for patrons able to transfer without our assistance into a stair-climbing wheelchair in the event of an emergency evacuation. The front Stalls wheelchair positions are only suitable for users of manual wheelchairs. We can supply manual wheelchairs for patrons attending in electric wheelchairs who have booked these positions. 
  • We also offer a wheelchair position on row M of Circle and one each in Boxes G & H. These can be accessed via our new Dedicated Lift for disabled theatregoers.  Please ask Box Office for further details
  • For technical reasons we can only sell wheelchair positions to personal callers or via 029 2087 8889.  We regret that we cannot take bookings for wheelchair positions via online sales.
  • If you are a wheelchair user who would like to transfer to a regular Stalls seat, please contact our Front of House Department in advance by calling (029) 2087 8790 or emailing We regret that due to demand and safety reasons this may not always be possible.
  • Here is a map of free parking spaces for Blue Badge holders (pdf format)

For the Hearing Impaired

  • We have installed an infra red transmission system in the auditorium to assist theatregoers with hearing the performance or for following audio descriptions. A lightweight, discreet headset is needed for this service which is available from the Front of House Manager's office situated in the Stalls Bar area. The New Theatre asks for a deposit of £5 when lending out headsets. This is returned upon safe return of the headset with its battery. To avoid disappointment, please call ahead on 029 2087 8790 to reserve your headset.
  • There are a number of performances interpreted in British Sign Language.

For the Visually Impaired

  • We offer regular live audio descriptions of selected shows using the infra red system and discreet headsets. The New Theatre asks for a deposit of £5 when lending out headsets. This is returned upon safe return of the headset with its battery. To avoid disappointment, please call ahead on 029 2087 8790 to reserve your headset.
  • There are large print programmes available on request for most shows. Guide dogs are welcome in all parts of the New Theatre and water can be provided if required.
  • To keep in touch with specific events and general information on our facilities, do send your name and address to the Marketing Department and we will add you to our mailing list.
  • The season brochure is available free of charge in large print, in braille and on CD. Copies are available at the Box Office or you can contact the Marketing Dept on Cardiff 029 2087 8887. Alternatively the large print version can be downloaded HERE.

Download our Access Guide

A detailed Access Guide for disabled people and their companions is available for downloading as a PDF or as a Word document (suitable for screen readers). The guide contains information on getting to the New Theatre and finding your way around when here.
If you have any suggestions for our Access Guide, please telephone
029 2087 8797 or email


Dedicated Lift

We now have a passenger lift in operation for our disabled customers and anyone else who has difficulty with stairs.  For full details, please ask at box office or see our info sheet (PDF version).