Services for Disabled People

We welcome all patrons and offer an extensive range of services to ensure you have an enjoyable and comfortable visit. Do mention your requirements when you book tickets, and don't hesitate to ask the Duty Manager if there is anything you need on your arrival.

Please note that it is not possible to book any accessible tickets online. These can only be booked over the phone to ensure that they are kept for those that need them.

There are parking spaces for Blue Badge holders outside our Stage Door on Greyfriars Road where there is level access to the theatre.

Please note that these cannot be reserved in advance and are available on a first come first serve basis.

Find more information on our Getting here and getting around page.

You can also find ticket information on our Booking and discounts page.

Our captioned BSL video outlines the upcoming BSL interpreted performances at the New Theatre in 2019.


Assisted Performances

British Sign Language

 

Audio Described

 

Captioned performances

 

For the specific performances which are interpreted or described, there is a flat-rate price for seats anywhere in the theatre for disabled theatregoers who require this service and one companion each. This is always the same as that advertised for the Upper Circle.

Normal reductions are offered for other performances as detailed in the price panel for each show.


Download Season Brochure

Click here to download a copy of our Large Print Season Brochure (pdf format).

Please note that you will need Adobe's Acrobat Reader plug-in to view this download. You can obtain a free copy of this plug-in  (opens in a new browser window).

For Wheelchair Users

  • For technical reasons we can only sell wheelchair positions to personal callers or via 029 2087 8889.  We regret that we cannot take bookings for wheelchair positions via online sales.
  • If you are a wheelchair user who would like to transfer to a regular Stalls seat, please contact our Front of House Department in advance by calling (029) 2087 8790 or emailing ntmailings@cardiff.gov.uk. We regret that due to demand and safety reasons this may not always be possible.
  • Here is a map of free parking spaces for Blue Badge holders (PDF)
  • Find more information on our Getting here and getting around page and on our Building information page.

Dedicated Lift

We have a passenger lift in operation for our wheelchair users and anyone else who has difficulty with stairs. For full details, please visit our Getting here and getting around page.

 

Supported performances

We offer BSL, audio described, captioned and relaxed performances for a varity of shows. Hynt members can also bring a companion free of charge.  Find more information in our Supported performances section.

 

Booking and discounts

We offer a reduction on most tickets at most performances for disabled visitors. These discounts are listed on our show pages. Find more information on our Booking and discounts page.

 

MobileConnect

We have recently installed MobileConnect; a WiFi based system that enables low-latency transmission of multi-channel audio to be streamed in real time to a smartphone or tablet.