Reduced price ticket information for disabled visitors:

The New Theatre offers a price reduction on most tickets at most performances for disabled visitors. These discounts are listed on the show pages on this website. Additionally, patrons attending in wheelchairs are entitled to purchase their choice of tickets at the equivalent price to the advertised Upper Circle rate. For technical reasons wheelchair positions can be purchased via the telephone or in person only and are not available via online sales.

All disabled people attending the New Theatre and qualifying for a reduced price ticket are entitled to purchase one extra seat at the same reduced price for one companion. When purchasing your tickets via the box office, please request your additional reduced price ticket for your companion. Or if you purchase your tickets online, please select an extra seat at the disabled person's discounted rate for your companion.


Free and reduced price tickets for Personal Assistants (carers) scheme

The New Theatre recognises that some disabled visitors require additional support when attending shows. Therefore we are happy to offer free or reduced price seats to Personal Assistants (carers) to enable disabled visitors to visit the theatre. If you have any comments about this scheme, please contact us via the methods outlined right.

We offer a free ticket for a Personal Assistant (carer) attending with a disabled person who receives the higher rate of the Disability Living Allowance care component, the higher rate of Attendance Allowance or holds a Certificate of Visual Impairment.

We offer a 30% price reduction for a Personal Assistant (carer) attending with a disabled person who receives the middle rate of the Disability Living Allowance care component.

If you are a qualifying disabled person who could not attend the New Theatre unless you brought along your Personal Assistant (carer), then download application form 1 (right).

If you are a Personal Assistant (carer) who attends the New Theatre to facilitate a visit by a qualifying disabled person, you can apply for a free ticket for yourself using form 2 (right).

Finally, if you are a group of disabled people requiring Personal Assistants (carers) when attending the New Theatre, please download form 3.

Once confirmed, your free or reduced price Personal Assistant (carer) tickets will also be available for selected St David's Hall events.


If you are a disabled person who books your own tickets, please complete form 1 below.  If you are a Personal Assistant / carer who books on behalf of a disabled person, please complete form 2.  Finally, if you book on behalf of a group of disabled people, please complete form 3.

Once completed, please send your form to:

Personal Assistants
New Theatre
Park Place
CF10 3LN

We will then process your application and be in touch within 28 days. Please note that you will not be able to claim your Personal Assistant seat(s) until we have responded with your unique booking number. Once successful, you will not need to renew your status for 3 years (subject to the continuation of this scheme beyond the trial period).

If you require further information about this scheme, you can contact us via email -, telephone us on 029 2087 8787 or write to us at the address above.

This scheme scheme has been devised with the help of Cardiff Council's Access Officer, Cardiff & Vale Coalition of Disabled People, Disability Arts Cymru and our customers. We welcome customer feedback on this scheme via the email address, telephone number or postal address above.